:root{--bg:#171b23;--panel:#20252f;--panel2:#262c38;--border:#323a49;--muted:#98a3b8;--text:#edf0f7;--accent:#8b79f7;--green:#69cda8;--orange:#efb170;--blue:#71bfee;--red:#ed929d;--zc-font-sans:'Segoe UI',Arial,sans-serif;--zc-primary:#8b79f7;--zc-body-bg:#171b23;--zc-card-bg:#20252f;--zc-text:#edf0f7;--zc-text-muted:#98a3b8}
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14px;z-index:40;display:flex;flex-direction:column}.side .brand{padding:0 12px 29px}.side nav{overflow:auto;flex:1}.nav-section{font-size:9px;letter-spacing:1.8px;color:#77839b;padding:24px 13px 8px;font-weight:650}.nav-item{display:flex;align-items:center;gap:12px;color:#a9b3c7;border-radius:8px;padding:10px 13px;margin:3px 0;font-size:12px;min-height:40px}.nav-item i{font-size:18px}.nav-item:hover{color:white;background:#272d39}.nav-item.active{background:#8b79f71c;color:#b9abff}.nav-count{margin-left:auto;background:#34314d;color:#c7baff;font-size:10px;border-radius:5px;padding:0 6px}.side-bottom{border-top:1px solid var(--border);padding-top:14px}.workspace{margin-left:216px;min-height:100dvh}.topbar{height:76px;border-bottom:1px solid #2a303c;display:flex;align-items:center;justify-content:space-between;padding:0 30px;gap:18px}.breadcrumb-text{font-size:12px;color:var(--muted)}.breadcrumb-text 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8px;border-radius:5px;background:#30364a;color:#bfc9e1}.tag.green{background:#69cda817;color:var(--green)}.tag.orange{background:#efb17017;color:var(--orange)}.tag.purple{background:#8b79f71c;color:#b8a9ff}.tag.red{background:#ed929d17;color:#ed929d}.tag.blue{background:#71bfee17;color:var(--blue)}.notice{display:flex;gap:12px;align-items:flex-start;background:#8b79f70b;border:1px solid #8b79f72b;border-radius:10px;padding:16px;font-size:12px;color:#b9bfd2}.notice i{font-size:18px;color:var(--accent)}.notice strong{display:block;color:#d8d3f4;margin-bottom:3px}.notice a{text-decoration:underline}.table-wrap{overflow:auto}.wc-table{width:100%;border-collapse:collapse;font-size:12px}.wc-table th{text-align:left;color:var(--muted);font-size:10px;font-weight:500;padding:12px;border-bottom:1px solid var(--border);white-space:nowrap}.wc-table td{padding:14px 12px;border-bottom:1px solid #303744;vertical-align:middle}.wc-table tr:last-child td{border:0}.wc-table tr:hover td{background:#ffffff02}.searchbox{position:relative}.searchbox>i{position:absolute;left:12px;top:13px;color:var(--muted);font-size:15px}.searchbox input{padding-left:36px;font-size:12px}.tabs{display:flex;gap:4px;background:#191e27;border-radius:7px;padding:4px}.tab{border:0;background:transparent;color:var(--muted);padding:6px 10px;font-size:11px;border-radius:5px}.tab.active{background:#34334a;color:#c9bdff}.mobile-menu{display:none}.section-filter{display:flex;gap:10px;align-items:center}.section-filter select{width:auto;font-size:11px;min-width:120px}.chat-layout-wc{display:grid;grid-template-columns:305px minmax(250px,1fr) 280px;height:calc(100dvh - 76px);overflow:hidden}.conversation-list{border-right:1px solid var(--border);background:#1d222c;display:flex;flex-direction:column;min-height:0}.list-header{padding:19px 15px 13px;border-bottom:1px solid var(--border)}.list-header h2{font-size:16px;margin-bottom:15px}.list-header 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10% 20%,#2b264021,transparent 65%),var(--bg)}.chat-column>.empty{flex:1}.chat-header{padding:16px 22px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;min-height:75px;background:#1d222ce6}.chat-header h2{font-size:13px}.chat-header small{font-size:10px}.messages{flex:1;overflow:auto;padding:24px 25px;display:flex;flex-direction:column;gap:16px}.message{display:flex;align-items:flex-end;gap:8px;max-width:88%;align-self:flex-start;min-width:60px}.message.mine{align-self:flex-end;flex-direction:row-reverse}.message .avatar{width:27px;height:27px;font-size:9px}.bubble{background:#2c3342;border:1px solid #363f51;border-radius:12px 12px 12px 2px;padding:12px 15px;min-width:90px;max-width:100%}.mine .bubble{background:#6757c6;border-color:#7b69dc;border-radius:12px 12px 2px 12px}.message-body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.6}.message 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small{display:block;font-size:9px}.contact-actions{display:flex;flex-direction:column;gap:9px;margin-top:20px}.note-item{padding:10px;background:#272d39;border-radius:7px;margin-top:8px;font-size:11px;white-space:pre-wrap;overflow-wrap:anywhere}.note-item small{display:block;font-size:9px;margin-top:4px}.timeline-item{border-left:1px solid #4c436c;padding:2px 0 17px 15px;margin-left:5px;position:relative;font-size:12px}.timeline-item:before{content:'';position:absolute;left:-4px;top:7px;width:7px;height:7px;background:var(--accent);border-radius:50%}.timeline-item small{display:block;font-size:10px}.settings-layout{display:grid;grid-template-columns:195px minmax(0,1fr);gap:25px}.settings-nav{display:flex;flex-direction:column;gap:4px}.settings-nav a{padding:10px 13px;color:var(--muted);border-radius:7px;font-size:12px}.settings-nav a.active{background:#8b79f719;color:#c6b9ff}.settings-nav i{margin-right:9px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 20px}.form-grid .span2{grid-column:1/-1}.form-footer{border-top:1px solid var(--border);margin-top:12px;padding-top:20px;display:flex;justify-content:flex-end;gap:10px}.check-row{display:flex;gap:10px;align-items:center;margin-bottom:12px}.check-row label{margin:0;font-size:12px}.checkboxes{display:flex;flex-wrap:wrap;gap:10px;margin:8px 0 18px}.checkboxes label{display:flex;gap:7px;align-items:center;border:1px solid var(--border);border-radius:7px;padding:8px 10px;margin:0}.form-error{color:#ffb4bd;font-size:12px;background:#ed929d10;border-radius:7px;padding:10px 12px;margin-bottom:15px}.form-error:empty{display:none}.doc-card{padding:20px;display:flex;gap:18px;align-items:flex-start;margin-bottom:12px}.doc-icon{font-size:24px;color:var(--accent);background:#8b79f717;padding:12px;border-radius:10px}.doc-card .doc-body{flex:1;min-width:0}.doc-card p{font-size:12px;color:var(--muted);margin:6px 0 10px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.calendar-top{margin-bottom:20px}.calendar-grid{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));border-top:1px solid var(--border);border-left:1px solid var(--border)}.calendar-day-name{padding:10px;text-align:center;font-size:10px;color:var(--muted);border-right:1px solid var(--border);border-bottom:1px solid var(--border)}.calendar-cell{border-right:1px solid var(--border);border-bottom:1px solid var(--border);min-height:115px;padding:9px;background:#20252f}.calendar-cell.outside{opacity:.38}.calendar-cell.today{background:#8b79f710}.day-number{height:25px;width:25px;display:grid;place-items:center;font-size:11px;border-radius:50%;border:0;background:transparent;color:inherit}.today .day-number{background:var(--accent);color:white}.calendar-event{display:block;background:#8b79f71a;color:#d3c9ff;border:0;border-left:2px solid var(--accent);padding:5px 6px;border-radius:3px;margin-top:5px;font-size:10px;width:100%;text-align:left;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.calendar-agenda{display:none}.modal-backdrop-wc{position:fixed;inset:0;background:#0c101bcc;backdrop-filter:blur(4px);z-index:100;display:flex;align-items:center;justify-content:center;padding:20px}.modal-wc{width:560px;max-width:100%;max-height:90dvh;overflow:auto;background:var(--panel);border:1px solid #43495b;border-radius:14px;box-shadow:0 25px 100px #0008}.modal-wc.wide{width:780px}.modal-head{display:flex;justify-content:space-between;align-items:center;padding:21px 24px;border-bottom:1px solid var(--border)}.modal-body-wc{padding:23px 24px}.modal-head h2{font-size:17px}#toast-root{position:fixed;right:25px;bottom:25px;z-index:200;display:flex;flex-direction:column;gap:10px;max-width:calc(100vw - 40px)}.toast-wc{background:#30394a;color:white;border:1px solid #4b586f;box-shadow:0 8px 30px #0003;border-radius:10px;padding:13px 18px;font-size:12px;display:flex;gap:10px;align-items:center;max-width:450px}.toast-wc.error{border-color:#8f515a}.boot{height:100dvh;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:20px;color:var(--muted);font-size:12px}.loader{display:block;width:22px;height:22px;border:2px solid var(--border);border-top-color:var(--accent);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.login-layout{min-height:100dvh;display:grid;grid-template-columns:1fr 1fr}.login-story{background:radial-gradient(ellipse at 35% 40%,#51408c30,transparent 65%),#1d222c;border-right:1px solid var(--border);padding:50px 65px;display:flex;flex-direction:column;justify-content:space-between;overflow:hidden}.login-story h1{font-size:49px;line-height:1.17;letter-spacing:-2px;max-width:500px;margin:22px 0}.login-story h1 span{color:#a596ff}.login-story p{color:#a3aec3;font-size:14px;max-width:380px}.login-art{margin:40px 0;display:grid;grid-template-columns:1fr 1fr;gap:14px;transform:rotate(-3deg);max-width:420px}.mini-card{border:1px solid #4a435f;background:#2b2c3b;padding:22px;border-radius:13px;box-shadow:0 12px 30px #0001}.mini-card i{font-size:23px;color:#a899ff;display:block;margin-bottom:13px}.mini-card small{font-size:10px}.mini-card strong{font-size:13px;display:block}.login-main{display:flex;align-items:center;justify-content:center;padding:40px}.login-card{width:370px;max-width:100%}.login-card h2{font-size:26px;letter-spacing:-.5px}.login-card>p{margin:7px 0 30px;color:var(--muted);font-size:12px}.login-footer{margin-top:25px;text-align:center;font-size:12px}.login-brand-mobile{display:none}.portal{min-height:100dvh}.portal-side{width:244px}.portal .workspace{margin-left:244px}.portal-welcome{max-width:780px;margin:35px auto}.portal-welcome h1{font-size:34px}.portal-welcome>p{font-size:13px;color:var(--muted);margin:10px 0 30px}.portal-hero-icon{height:62px;width:62px;display:grid;place-items:center;background:#8b79f718;border:1px solid #8b79f72c;color:#b5a6ff;border-radius:18px;font-size:27px;margin-bottom:24px}.portal-welcome .panel{padding:28px}.portal-chat{height:calc(100dvh - 76px);max-width:1000px;margin:0 auto;border-left:1px solid var(--border);border-right:1px solid var(--border)}.portal .messages{padding:28px 40px}.portal-history-item{display:flex;align-items:center;gap:16px;padding:20px;border:1px solid var(--border);border-radius:10px;background:var(--panel);margin-bottom:12px;cursor:pointer;width:100%;text-align:left;color:var(--text)}.portal-history-item:hover{border-color:#706195}.rating{padding:20px;text-align:center;border-top:1px solid var(--border)}.rating-stars{display:flex;justify-content:center;gap:10px;margin:12px 0}.rating-stars button{background:#292f3c;color:#efc77a;border:1px solid #4e4850;border-radius:9px;width:43px;height:43px;font-size:18px}.rating-stars button:hover{background:#59462f}.mobile-back,.details-toggle{display:none}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}
@media(min-width:1600px){.page{padding:32px 38px}.chat-layout-wc{grid-template-columns:330px minmax(250px,1fr) 310px}.messages{padding:30px 40px}.kpi{padding:25px}.chart-wrap{height:270px}}
@media(max-width:1250px){.side{width:190px}.workspace{margin-left:190px}.chat-layout-wc{grid-template-columns:280px minmax(240px,1fr)}.contact-panel{display:none}.details-toggle{display:inline-flex}.contact-panel.open{display:block;position:fixed;right:0;top:76px;bottom:0;width:295px;z-index:35;box-shadow:-20px 0 60px #0005}.dashboard-grid{grid-template-columns:minmax(0,1.4fr) minmax(260px,1fr)}.page{padding:23px}.login-story{padding:40px}.login-story h1{font-size:39px}}
@media(max-width:991px){.side{width:76px;padding:20px 10px}.side .brand{padding:0 10px 24px}.side .brand>div:last-child,.side .nav-label,.side .nav-section,.side .nav-count,.side-bottom .nav-label{display:none}.nav-item{justify-content:center;padding:13px 8px}.nav-item i{font-size:20px}.workspace{margin-left:76px}.portal-side{width:200px;padding:24px 12px}.portal .workspace{margin-left:200px}.portal-side .brand>div:last-child,.portal-side .nav-label{display:block}.portal-side .nav-item{justify-content:flex-start}.kpis{grid-template-columns:repeat(2,1fr)}.topbar{padding:0 22px}.settings-layout{grid-template-columns:1fr}.settings-nav{flex-direction:row;overflow:auto;white-space:nowrap;padding-bottom:5px}.dashboard-grid{grid-template-columns:1fr}.login-story h1{font-size:33px}.login-story{padding:30px}.login-main{padding:30px}.calendar-cell{min-height:90px;padding:5px}.chat-layout-wc{grid-template-columns:260px minmax(230px,1fr)}}
@media(max-width:700px){.side{transform:translateX(-100%);width:220px;transition:transform .2s}.side.open{transform:translateX(0);box-shadow:20px 0 100px #0009}.side.open .brand>div:last-child,.side.open .nav-label,.side.open .nav-section,.side.open .nav-count{display:block}.side.open .nav-item{justify-content:flex-start}.workspace,.portal .workspace{margin-left:0}.topbar{height:64px;padding:0 15px;gap:8px}.topbar-right{gap:10px}.profile-name,.profile-role,.topbar .portal-link{display:none}.breadcrumb-text{font-size:11px}.mobile-menu{display:inline-flex}.page{padding:20px 16px}.page-heading{align-items:flex-start;margin-bottom:20px;flex-wrap:wrap}.page-heading h1{font-size:23px}.page-heading>div:last-child{flex-wrap:wrap}.kpis{gap:10px}.kpi{padding:16px}.kpi-value{font-size:28px}.kpi-top{font-size:11px}.kpi-icon{height:28px;width:28px;font-size:14px}.panel{padding:18px}.grid2,.form-grid{grid-template-columns:1fr}.form-grid .span2,.span2{grid-column:auto}.chat-layout-wc{display:block;height:calc(100dvh - 64px)}.conversation-list{height:100%;border:0}.chat-layout-wc>.chat-column{display:none;height:100%}.chat-layout-wc.chat-open>.conversation-list{display:none}.chat-layout-wc.chat-open>.chat-column{display:flex}.chat-header{padding:13px 15px;min-height:68px}.mobile-back{display:inline-flex}.messages{padding:20px 14px;gap:13px}.message{max-width:93%}.message .avatar{display:none}.bubble{padding:10px 13px}.message-body{font-size:13px}.contact-panel.open{top:64px}.composer{padding:10px}.composer-hint{font-size:8px}.login-layout{display:flex}.login-story{display:none}.login-main{width:100%;min-height:100dvh;padding:25px}.login-brand-mobile{display:block;margin-bottom:50px}.login-card{width:390px}.modal-backdrop-wc{padding:12px}.modal-body-wc,.modal-head{padding:19px}.portal-welcome{margin:10px auto}.portal-welcome h1{font-size:28px}.portal-welcome .panel{padding:20px}.portal-chat{height:calc(100dvh - 64px);border:0}.portal .messages{padding:20px 15px}.calendar-cell{min-height:72px;padding:3px}.calendar-event{font-size:8px;padding:3px}.calendar-day-name{font-size:9px;padding:8px 0}.calendar-agenda{display:block;margin-top:20px}.calendar-grid .calendar-event{height:5px;overflow:hidden;font-size:0;padding:0}.status-select{width:88px;font-size:10px}.page-heading .btn{font-size:11px}.chart-wrap{height:210px}.settings-nav a{padding:8px 10px}.wc-table th,.wc-table td{padding:10px 8px}.stats-row{gap:9px}.stats-row strong{font-size:16px}}
@media(prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important;scroll-behavior:auto!important}}
.brand-symbol{flex-shrink:0}.brand small{white-space:nowrap;letter-spacing:.4px;font-size:6.5px}.nav-item{line-height:1.4}.brand>div:last-child{min-width:0}
.contact-dismiss{display:none}@media(max-width:1250px){.contact-dismiss{display:flex;justify-content:flex-end;margin:-12px -4px 8px 0}}
.nav-item{position:relative}.nav-count{margin-left:auto;min-width:1.6em;padding:1px 5px;border-radius:12px;text-align:center;font-size:11px;line-height:1.5;background:#38364f;color:#e1dcff;font-variant-numeric:tabular-nums}
.nav-count{--attention-background:#38364f;--attention-color:#e1dcff}.conversation-item{--attention-background:transparent;--attention-color:var(--text)}.conversation-item.active{--attention-background:#8b79f710}.conversation-item:hover{--attention-background:#272e3b}
.nav-count.attention-pending,.conversation-item.attention-pending{animation:attention-background 2s steps(1,end) var(--attention-delay,0ms) infinite}
.conversation-item.attention-pending :is(.conversation-name,.conversation-preview,small,.conversation-meta>span:last-child){animation:attention-text 2s steps(1,end) var(--attention-delay,0ms) infinite}
@keyframes attention-background{0%{background-color:#fff0ad;color:#352c15}50%,100%{background-color:var(--attention-background);color:var(--attention-color)}}
@keyframes attention-text{0%{color:#352c15}50%,100%{color:var(--muted)}}
.conversation-item.attention-pending .conversation-name{--muted:var(--text)}
@media(prefers-reduced-motion:reduce){.nav-count.attention-pending,.conversation-item.attention-pending{background-color:#fff0ad;color:#352c15}.conversation-item.attention-pending :is(.conversation-name,.conversation-preview,small,.conversation-meta>span:last-child){color:#352c15}}
.sound-toggle{width:100%;border:0;background:transparent;text-align:left;cursor:pointer}.sound-toggle:focus-visible{outline:2px solid #9082fd}
.composer-tools:not(:empty){display:flex;align-items:center;flex-wrap:wrap;gap:6px;padding:8px 0}.composer-tools audio,.bubble audio{max-width:100%;width:245px;min-width:0}.composer-tools audio{height:36px}.bubble:has(audio){max-width:min(86%,320px)}.composer-box textarea{min-width:0}
@media(max-width:600px){.composer-box{gap:1px}.composer-box .btn.icon{width:32px;min-width:32px;padding:0}.composer-hint{gap:5px}.nav-count{margin-left:auto}}

/* Identidade WEBCHAT */
.brand picture{display:block;max-width:100%}
.brand-horizontal{display:block;width:198px;max-width:100%;height:auto}
.brand-story{align-items:center;justify-content:center;background:#0a1026}
.login-logo{display:block;width:min(100%,540px);height:auto}
.portal-brand-icon{display:block;margin:0 0 20px}
.topbar .status-select,.topbar .status-select option{color-scheme:dark;color:#f4f5fa;background-color:#252b37}
.topbar .status-select{border:1px solid #424b60;border-radius:7px;cursor:pointer}
.topbar .status-select:focus-visible{outline:2px solid #b5abff;outline-offset:2px}
.online-dot[data-status="ausente"]{background:#edb877}
.online-dot[data-status="pausa"]{background:#aa9aff}
.online-dot[data-status="offline"]{background:#9ca9ba}
@media(min-width:701px) and (max-width:991px){.side:not(.portal-side) .brand-horizontal{width:36px}}
@media(max-width:700px){.login-brand-mobile{margin:0 auto 22px}.login-brand-mobile .login-logo{width:min(196px,100%);margin:auto}}

.subscriber-fields{margin:0;display:grid;gap:10px}
.subscriber-fields dt{font-size:10px;font-weight:500;color:var(--muted)}
.subscriber-fields dd{margin:2px 0 0;overflow-wrap:anywhere}
.contact-profile h2{overflow-wrap:anywhere}
.identity-help{display:block;margin:10px auto 0;max-width:32em;line-height:1.45}

.media-image{display:block}.media-image img,.media-video{display:block;max-width:100%;width:auto;max-height:360px;border-radius:9px;object-fit:contain}.bubble:has(.media-image),.bubble:has(.media-video){max-width:min(100%,480px)}.media-download{font-size:10px;margin-top:6px}.channel-badge{font-size:9px;color:var(--green);margin-left:5px}
.portal-chat-only{height:100dvh;display:flex;flex-direction:column;background:var(--bg)}
.portal-chat-only .portal-toolbar{padding:10px 22px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--border);background:var(--panel);gap:12px}
.portal-toolbar .brand-horizontal{width:154px;height:42px;object-fit:contain}.portal-toolbar nav{display:flex;gap:8px}
.portal-toolbar #portal-menu-actions{display:contents}.portal-toolbar nav{flex-wrap:wrap;justify-content:flex-end}@media(max-width:540px){.portal-chat-only .portal-toolbar{flex-wrap:wrap}.portal-toolbar nav{width:100%;justify-content:flex-start}}
.portal-chat-only #portal-main{flex:1;min-height:0;overflow:auto}
.portal-chat-only .portal-chat{max-width:1100px;width:100%;height:100%;margin:0 auto;border-left:1px solid var(--border);border-right:1px solid var(--border)}
.department-options{display:flex;gap:9px;flex-wrap:wrap;padding:12px 20px;background:var(--panel);border-top:1px solid var(--border)}.department-option{border:1px solid var(--department-color);border-left:5px solid var(--department-color);background:var(--panel);color:var(--text);border-radius:9px;padding:11px 16px;cursor:pointer}.department-option:hover{background:var(--panel2)}
@media(max-width:700px){.portal-chat-only .portal-toolbar{padding:8px 12px}.portal-toolbar .brand-horizontal{width:125px}.portal-toolbar .btn{font-size:11px;padding:8px}.portal-chat-only .portal-chat{border:0}.department-options{padding:10px;gap:6px}.department-option{padding:9px 12px}}

/* File drops share the same authenticated attachment flow as the paperclip. */
.chat-column{position:relative}.file-drop-overlay{display:none;position:absolute;inset:8px;z-index:8;align-items:center;justify-content:center;text-align:center;padding:24px;border:2px dashed var(--accent);border-radius:12px;background:#1c2038f2;color:var(--text);font-size:17px;font-weight:600;pointer-events:none}.file-drag-over>.file-drop-overlay{display:flex}.attachment-progress:empty{display:none}.attachment-progress{max-height:150px;overflow:auto;margin-top:8px}.attachment-progress-row{display:flex;align-items:center;gap:8px;padding:8px;border-top:1px solid var(--border);font-size:11px}.attachment-progress-row>span{flex:1;min-width:0;overflow-wrap:anywhere}.attachment-progress-row .btn{flex-shrink:0}.message.mine .sender{color:#eee9ff}@media(max-width:600px){.attachment-progress-row{flex-wrap:wrap}.attachment-progress-row>span{flex-basis:100%}}

/* Configurable conversational flow and accessible choices. */
.flow-page{max-width:1400px;margin:0 auto}.flow-summary{margin-bottom:22px}.flow-summary>p{margin:12px 0;font-size:13px}.flow-branches{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:18px 0}.flow-branches>span{padding:16px;border:1px solid var(--border);border-radius:10px;font-size:12px;line-height:1.7}.flow-branches b{display:block;color:var(--text);margin-bottom:5px}.flow-field{position:relative;padding:18px;border:1px solid var(--border);border-radius:10px}.flow-field .field{margin-bottom:8px}.flow-field p{font-size:11px;line-height:1.6}.flow-step{font-size:10px;color:#a99cfb;margin-bottom:10px;letter-spacing:.12em}.flow-form>p{font-size:12px;margin-top:20px}.flow-choices{display:flex;flex-direction:column;gap:7px;margin-top:12px}.flow-choice{display:block;text-align:left;color:var(--text);background:var(--surface);border:1px solid var(--border);border-left:3px solid var(--choice-color,#8b79f7);border-radius:8px;padding:10px 14px;font-size:12px;line-height:1.4;white-space:normal}.flow-choice:not(:disabled):is(button){cursor:pointer}.flow-choice:not(:disabled):is(button):hover{background:#3b3555}.flow-choice:disabled{opacity:.65;cursor:default}.flow-choice:focus-visible{outline:2px solid #ad9fff;outline-offset:2px}.flow-choice-fallback{padding:12px 18px}.rating-composer{border-top:1px solid var(--border)}
@media(max-width:700px){.flow-branches{grid-template-columns:1fr}.flow-field{padding:14px}.flow-choices{min-width:160px}}

/* Searchable people selectors, locally hosted Select2. */
.modal-wc .select2-container {font-size:13px;max-width:100%}
.modal-wc .select2-container .select2-selection {min-height:44px;background:var(--input-bg,var(--bg));border:1px solid var(--border);border-radius:8px;color:var(--text);padding:6px 9px}
.modal-wc .select2-container--default .select2-selection--single .select2-selection__rendered {color:var(--text);line-height:30px;padding-left:3px}
.modal-wc .select2-container--default .select2-selection--single .select2-selection__arrow {height:42px}
.modal-wc .select2-container--default .select2-selection__placeholder {color:var(--muted)}
.modal-wc .select2-dropdown {background:var(--panel);border:1px solid var(--border);color:var(--text);border-radius:8px;overflow:hidden;z-index:1100}
.modal-wc .select2-container--default .select2-search__field {background:var(--bg);color:var(--text);border:1px solid var(--border);border-radius:5px;min-height:32px;margin-top:0}
.modal-wc .select2-container--default .select2-selection--multiple .select2-search__field {border:0;max-width:100%}
.modal-wc .select2-container--default .select2-selection--multiple .select2-selection__choice {background:var(--purple-soft,#34304d);border-color:var(--border);color:var(--text);padding:3px 8px;margin-top:3px}
.modal-wc .select2-container--default .select2-selection--multiple .select2-selection__choice__remove {color:var(--text);margin-right:7px}
.modal-wc .select2-container--default .select2-results__option[aria-selected=true] {background:#34304d;color:var(--text)}
.modal-wc .select2-container--default .select2-results__option--highlighted[aria-selected] {background:#6654ca;color:#fff}
.modal-wc .select2-container--focus .select2-selection,.modal-wc .select2-container--open .select2-selection {border-color:var(--purple,#8b79f7);box-shadow:0 0 0 2px #8b79f722}
.internal-tabs {margin-top:13px}
.period-notice {margin-bottom:22px}
.department-periods>.field {max-width:430px}
.period-week {margin-top:20px}
.period-day {display:grid;grid-template-columns:175px 1fr;gap:20px;padding:18px 0;border-top:1px solid var(--border)}
.period-day-head {display:flex;flex-direction:column;align-items:flex-start;gap:8px}
.period-day-head h3 {margin:3px 0}
.period-day-times {display:flex;flex-direction:column;gap:10px;justify-content:center}
.period-item {display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;padding:10px 14px;background:var(--bg);border:1px solid var(--border);border-radius:8px}
.period-item small {display:block;margin-top:4px;color:var(--muted)}
@media(max-width:700px){.period-day{grid-template-columns:1fr;gap:10px}.period-day-head{flex-direction:row;align-items:center;justify-content:space-between}.department-periods .panel-head{flex-wrap:wrap;gap:12px}}

/* Internal conversation administration */
.internal-participant{display:flex;align-items:center;gap:10px;margin-bottom:15px}
.internal-participant .participant-name{flex:1;min-width:0;overflow-wrap:anywhere}
.internal-participant small{display:block;font-size:10px}
.message .bubble .message-delete{float:right;width:28px;height:28px;min-height:28px;margin:-4px -4px 3px 10px;color:var(--muted);font-size:14px}
.message .bubble .message-delete:hover,.message .bubble .message-delete:focus-visible{color:#ffb4b4;background:#b4373726}
.contact-actions>small{line-height:1.6;color:var(--muted)}

/* Multi-channel connections and their conversation badges. */
.provider-icon{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;width:22px;height:22px;color:var(--muted)}
.provider-icon svg{width:100%;height:100%}.provider-whatsapp,.provider-whatsapp_api{color:#69cda8}.provider-telegram{color:#63b9ec}.provider-messenger{color:#9185ff}.provider-instagram{color:#ef88be}
.conversation-item{position:relative}.conversation-item>.provider-icon{position:absolute;right:13px;top:17px;width:18px;height:18px}.conversation-item>[class="flex"]{padding-right:23px}
.integration-add{position:relative}.integration-add summary{list-style:none;cursor:pointer}.integration-add summary::-webkit-details-marker{display:none}
.integration-menu{position:absolute;right:0;top:calc(100% + 7px);z-index:5;min-width:215px;background:var(--panel,#202630);border:1px solid var(--border);border-radius:12px;padding:7px;box-shadow:0 15px 40px #0006}
.integration-menu button{display:flex;align-items:center;gap:12px;width:100%;border:0;background:transparent;color:var(--text);padding:12px;border-radius:7px;text-align:left;cursor:pointer}.integration-menu button:hover,.integration-menu button:focus-visible{background:#8b79f725}
.integration-group{display:flex;align-items:center;gap:9px;margin:28px 0 12px}.integration-state{display:block;margin-top:6px;max-width:340px;overflow-wrap:anywhere}.integration-grid td{vertical-align:top}.integration-actions{display:flex;flex-wrap:wrap;gap:6px}.integration-actions .btn{white-space:nowrap}.integration-qr{display:block;max-width:100%;height:auto;background:#fff;padding:10px;border-radius:12px;margin:18px auto}.integration-delivery{border-top:1px solid var(--border);padding:14px 0}#channel-state{padding:12px 0;color:var(--muted)}

.delivery-receipt{white-space:nowrap}.delivery-receipt.read{color:#58d8ff;font-weight:700}